Chicks are able to live off of their absorbed yolks for 72 hours after hatch. To ensure their ability to survive shipping as day old chicks, we hatch and ship the chicks the same day. Chicks are shipped via USPS either standard Priority or USPS Priority Express (our guaranteed option). All orders are shipped with grogel (an electrolyte solution in gel form) for hydration and a 72 hour heat pack when necessary.
The option to ship our chicks USPS Priority Mail is completely your decision, however, this option can take longer than 2 days to arrive in some areas. We do not recommend this option to states where the chicks have further to travel. In the event the chicks do not arrive safely when using the USPS Priority option, Deer Run Farm will NOT assume the responsibility for any late arrivals or deaths of any chick. We will, however, file a claim with the USPS for the $50 of insurance on your behalf if you wish should loss or damages occur. We understand that the $50 of insurance may not cover the cost of your entire order. For this reason we ask that customers REQUEST additional insurance in the comments section when placing your order with us.
Chicks shipped via USPS Priority Mail EXPRESS come with $100 of insurance and have a USPS shipping guarantee of 1-2 days. We strongly recommend customers to select this option when shipping their chicks. Should chicks arrive later than their guaranteed arrival with the USPS we will submit a request for a refund on your behalf if you wish. Deer Run Farm does NOT take responsibility of how the USPS will handle your chicks while in transit. We ask that all customers receiving day old chicks via USPS open their chick boxes while at the post office. Should there be any chicks dead on arrival, please be sure to have your postal worker make note of it so that we can file a claim for the $100 of insurance that comes with Priority Express shipping on your behalf. We understand that the $100 of insurance may not cover your entire purchase. For this reason we ask that customers REQUEST additional insurance in the comments section when placing your order with us.
Deer Run Farm has a 48 Hour Live Arrival And Livability Policy. We guarantee to ship only the healthiest of birds that are hatched the same day they are shipped (so they have 72 hours to live off of their yolks without food and water). We will either refund your money, replace your birds or add a credit to your account for any bird that has been properly cared for but has died within 48 hours after the time of arrival. Customers MUST CONTACT US WITHIN THOSE 48 HOURS with all of their losses to be considered for a refund.
**2025 SHIPPING UPDATE**
As of January 19th, 2025, the USPS will be implementing a $15 surcharge on all USPS Priority Mail shipments that contain live animals or perishable goods and a $7.50 surcharge on all USPS Priority Mail Express shipments of the same contents. Deer Run Farm's shipping costs of all live birds will reflect these surcharges.