Shipping policy
(Extracted from our Terms and Conditions)
7. Delivery
7.1 How and when your orders are fulfilled: All of our orders are sent using USPS Ground, Priority or Priority Express services on Tuesdays each week. We aim to fulfill your order on the specified fulfillment date you chose during checkout. If the product you are purchasing does not require a fulfillment date selection at checkout, we will aim to fulfill your order at the next available Tuesday ship date.
7.1.1 Fulfillment of your order my be affected by factors such as unexpected limits on resources which we could not reasonably plan for, unexpected equipment malfunctions or the inability to secure proper documentation for the import of the product to your state. In these instances, we would contact you via email or phone to make other arrangements for the fulfillment of your order.
7.2 How can you track your order fulfillment: Once your order has been fulfilled, you will receive an order fulfillment email with your tracking information. You may opt-in to receive SMS text messages with tracking updates. You will then be able to:
7.2.1 Track the progress of your shipment through the USPS website.
7.2.2 Coordinate with your local post office for any specific delivery requests.
7.3 Please supply accurate delivery address details: We will not be liable for any delays or problems caused by delivery information inaccuracies. Please be sure to carefully review your ‘order confirmation email as soon as it is received following your order placement.
7.4 What happens if your order is not delivered: We will not be liable if your shipment goes missing once it has been delivered to the USPS. Losses of orders that are in the United States Postal System should be reported to the USPS directly.
7.5 Shipping risks: Shipping nationwide is a risk. Please commit carefully when placing livestock orders with us. Temperature fluctuations, weather delays and poor handling are inherent risks associated with shipping. We cannot be held responsible for the conditions in which your products are handled or endure while in transport to you and beyond.
7.6 Shipping Insurance: All orders placed with us have the option to add additional shipping insurance coverage through the USPS. USPS Priority mail shipments come with $50 of insurance automatically. Priority Express shipments come with $100 of insurance automatically. Additional insurance coverage can be requested in the comments section of the checkout process. An additional fee may be required to add the additional insurance coverage. No coverage can be made for more than the total cost of the products ordered, not including the cost to ship. Please note: USPS insurance only covers the loss or damage of products if destroyed by physical damage to the package. It does not cover chick loss, damaged eggs or ruptured embryos without obvious damage to the outside of the shipping container.
7.7 Damage caused by shipping: We cannot be held responsible for damages caused to products after they’ve left our possession. Our shipping methods have been proven safe and adequate for the safe arrival of their contents.
7.7.1Damaged eggs, including cracks and detached air sacs, without physical damage to the shipping container are not eligible for reimbursement by the USPS. Please refer to USPS’s Domestic Mail Manual, Chapter 609, section 4.3, articles: G. Perishable contents frozen, melted, spoiled or deteriorated; L. Fragile nature of article prevented its safe carriage in the mail, regardless of packaging; O. Damage caused by shock, transportation environment, or x-ray, without evidence of damage to the mailing container.
7.7.2 USPS insurance does not cover the loss of baby poultry unless the loss is caused by physical damage to the shipping container. Per the USPS’s Domestic Mail Manual, Chapter 609, section 4, article K: baby poultry destroyed by physical damage to the package, otherwise, the USPS is not presumed to be at fault. Insurance claims for poultry can only be processed on chick orders with damaged boxes upon arrival. For other chick losses without physical damage, refer to our 48 hour live arrival and livability policy, found in clause 8.1.1.
7.8 Shipping delays: On rare occasions, fulfillment and delivery may be affected by factors such as extreme weather conditions, embargo, strikes or holidays. We cannot be held liable for any delay to your shipping or delivery of your order, but we will do our utmost to keep you updated by email and/or website announcements.
7.9 Shipping Eligibility: Shipment of products eligible to all US states and territories. Sorry, we do not export to other countries at this time. Please refer to clause 4.4 for more information.